| 271 | The face of the Call Center business is chang Preview: Conservative consumers, shifting economic conditions and increasingly competitive business conditions are making it easier than ever to get new customers. These factors are also making it harder than ever to keep your customers. Customer loyalty isn't something easily given, it is something that is earned. The fight for customer loyalty is nothin... (more) Published By: Richard Logan Submitted: 28 June,2004 |
| 272 | DialResults’ Converged Communications Solutions for your contact center by Richard Logan Preview: Voice communications and data technologies have been converging for several years. PBXs, which have historically been voice-only products have evolved and now offer dialer features. Dialers and Customer Relationship Management (CRM) databases have also evolved and can now be linked seamlessly to PBXs. Today some of the most interesting products fu... (more) Published By: Richard Logan Submitted: 28 June,2004 |
| 273 | News & Events- Case Studies- DialResults Preview: Customer Reports 500% Productivity Increase with Solution from DialResults and Alliance Systems DialResults provides predictive dialing software solutions to telemarketing companies. One such company, Lymcore, is an outbound service bureau for credit card companies. Lymcore agents contact potential customers and offer additional credit options. ... (more) Published By: Richard Logan Submitted: 28 June,2004 |
| 274 | Benefits of Using DialResults Remote Agents Preview: Benefits of Using DialResults Remote Agents 1. Lower operating costs. Agents working on a DialResults IP enabled predictive dialer solution from home means a A much smaller contact center facility is required — for major cost savings to a contact center’s business solution. Lower telecommunications Cost 2. Routing calls over the DialResults IP n... (more) Published By: Richard Logan Submitted: 15 July,2004 |
| 275 | DialResults Lowers Costs on Multi Site Call Centers through use of IP Technology Preview: DialResults Lowers Costs on Multi Site Call Centers through use of IP Technology By Richard Logan DialResults’ new Internet Protocol (IP) predictive dialer technology allows contact centers to implement multi-site contact center environments very cost effectively. In fact it may be time for many traditional call centers to replace their legacy AC... (more) Published By: Richard Logan Submitted: 15 July,2004 |
| 276 | DialResults Lowers Costs on Multi Site Call Centers or remote agents through use of IP Technology: Preview: DialResults’ new Internet Protocol (IP) predictive dialer technology allows contact centers to implement multi-site contact center environments very cost effectively. In fact it may be time for many traditional call centers to replace their legacy ACD environments. DialResults IP technology allows call centers to minimize costs by eliminating cos... (more) Published By: Richard Logan Submitted: 22 July,2004 |
| 277 | Elexa Consumer Products, Inc. Preview: Elexa New Product Development division is constantly working to provide its customers with not only a good product but a new experience. Our goal is to create innovative, high performance cables and accessories and improve upon advances in the industry. Elexa Consumer Products, Inc. is a great place to find the latest technology. Through focus an... (more) Published By: Seth Pychewicz Submitted: 02 August,2004 |
| 278 | HUMAN RESOURCE: HOW TO HIRE INFORMATION TECHNOLOGY AND INFORMATION SYSTEMS PERSONNEL Preview: The IT and IS community is huge. There are many different fields in the IT and IS communities just like a state has different cities. Since IT and IS are vast, there are many different job titles, not all of them make sense and this is what makes it confusing as to what type of job to apply for and who to hire. I will attempt to give the Human Re... (more) Published By: Regina Stevens Submitted: 06 August,2004 |
| 279 | Q association management software release 1.2 announced July 31, 2004 Preview: [Herndon, VA]--- gomembers, Inc. released version 1.2 of Q, the comprehensive enterprise membership management software built using the Microsoft .NET architecture. Q provides an open, scalable platform with increased performance, lower cost and easy deployment. A browser-based solution, Q provides the ability for users to access their data from... (more) Published By: gomembers, Inc. Submitted: 11 August,2004 |
| 280 | Benefits of DVR Players Preview: A DVR player's best benefit is enabling people to have more control over their day-to-day schedules. A Digital Video Recorder (DVR) allows you to record video in digital format on the DVR's hard drive. A DVR is a cross between a video tape recorder and a DVD recordable drive on a computer, but a DVR is a lot more. Here are some benefits of DVR pla... (more) Published By: Randy McClure Submitted: 13 August,2004 |
| 281 | Association Executives (ASAE) annual convention August 15-18, 2004. gomembers will be the exclusive virtual exhibitor during the meeting Preview: “gomembers’ has always been a progressive company, choosing to be a trendsetter,” said Paul Plaia III, President and CEO of gomembers. “Our virtual presence allows meeting attendees and those members unable to be in Minneapolis to visit gomembers’ booth. Visitors can learn more about gomembers’ solutions by touring the website, having an online “c... (more) Published By: gomembers, Inc. Submitted: 16 August,2004 |
| 282 | How to secure your small business with a PIX firewall Preview: One of the more popular firewall products for the small business market is the Cisco PIX 501. Out of the box it requires just a few configuration entries and you are up and running. In this guide, we will walk through the steps for configuring your brand new pix at the network edge. This guide is written for the user who has no knowledge of the... (more) Published By: Ron Jones Submitted: 19 August,2004 |
| 283 | Coping with a Serious Data Loss from your Computer Hard Drive Preview: Data loss is an expensive reality. It's a hard fact that it happens more often then users like to admit. A recent study by the accounting firm McGladrey and Pullen estimates that one out of every 500 data centers will experience a severe computer disaster this year. As a result, almost half of those companies will go out of business. At the very l... (more) Published By: Darryl Peddle Submitted: 20 August,2004 |
| 284 | NextWest, Inc. to Demonstrate PCXi and NextContact IP-based Communications Solutions at ACCE 2004 Preview: Tucson, AZ (August 27, 2004) – NextWest, Inc., Booth 339, a leading manufacturer of IP-based business telecommunications and contact center systems today announced the availability of its next generation PCXi and NextContact Call Center Solutions at ACCE 2004. NextWest’s rock-solid, fully-integrated, IP and converged communications systems help sm... (more) Published By: NextWest, Inc. Submitted: 30 August,2004 |
| 285 | NextWest, Inc. Announces Appointment of Richard De Soto as Vice-President, Sales and Marketing Preview: Tucson, Arizona-- August 24, 2004– NextWest, Inc., the leading provider of IP-based business telecommunications and contact center systems, today announced the appointment of Richard De Soto as Vice-President of Sales and Marketing for NextWest, Inc. In his role, De Soto will oversee all of NextWest’s Sales and Marketing efforts, including managi... (more) Published By: NextWest, Inc. Submitted: 30 August,2004 |
| 286 | NextWest NextConnect Delivers PBX Features to Branch Locations without Installing a PBX Preview: New Technology Enables Cost-Effective Deployment at Multiple Locations. NextWest, Inc., the leading provider of IP-based business telecommunications and contact center systems, today introduced the latest addition to its PCXi IP-based PBX solution. Using a single trunk board, NextWest’s PCXi, with its newly introduced NextConnect architecture, pr... (more) Published By: NextWest, Inc. Submitted: 10 September,2004 |
| 287 | About Web Forms in .NET Framework Preview: About Web Forms in .NET Framework Web pages in ASP.Net are called ASP.NET Web Forms which have certain server controls such as text, dropdown list, checkboxes, and buttons. An ASP.NET Web Form looks similar to the web forms in HTML. The only difference is that in ASP.NET, the Web Forms runs at the server side and in HTML the web forms runs at th... (more) Published By: Balaji Submitted: 12 September,2004 |
| 288 | Selecting a Cell Phone Preview: By Deryck Richards Managing Partner DESKTRONIX desktronix.com (562) 694-2853 More Than Just a Phone Selecting a cell phone is no longer just about mobile communication – it is now a lifestyle choice. If you don’t select the phone that fits your personality, you won’t be happy with it. New cell phones are beginning to have little in ... (more) Published By: Deryck Richards Submitted: 13 September,2004 |
| 289 | Setting up a Network -- Wired or Wireless? Preview: To Wire or Not to Wire Wireless networks are en vogue, but your installation won’t be successful unless you chose the right type of network and set it up properly. Wired networks require that each computer be connected via a wire to a central location, called a switch or hub. This often involves installing cables through walls and ceilings and ... (more) Published By: Deryck Richards Submitted: 13 September,2004 |
| 290 | NextWest NextContact™ Packs Broad Functionality into Single System Preview: NextWest, Inc., the leading provider of IP-based business telecommunications and contact center systems, today unveiled its recently enhanced NextContact version 3.4 fully-integrated contact center solution. An inbound, outbound and blended call center solution, NextContact delivers PBX, VoIP, automatic call distribution (ACD), fax on demand, e-... (more) Published By: NextWest, Inc. - VoIP Call Centers Submitted: 13 September,2004 |